Karnati Marketing
At Karnati Marketing, we aim to provide customers with quality products and a reliable shopping experience. Since many of our products are food, dairy, frozen, and perishable items, returns are subject to the conditions below.
1. Return Eligibility
Returns may be considered in the following situations:
- The product received is damaged.
- The product received is incorrect.
- The product is defective or unsuitable for use due to an issue attributable to the product.
- The product received does not match the product ordered.
Perishable and food products may not be eligible for return once delivered unless there is a genuine quality, damage, or order-related issue.
2. Reporting a Problem
If you receive a damaged, incorrect, or defective product, please contact Karnati Marketing as soon as possible after delivery.
Please provide your order details and, where appropriate, photographs or other information showing the issue with the product.
3. Verification
All return or refund requests may be reviewed before approval. Karnati Marketing reserves the right to determine whether a product qualifies for a return or refund based on the circumstances and available information.
4. Refunds
If a refund is approved, the applicable refund amount and method will be communicated to the customer.
Refund processing times may vary depending on the payment method and applicable payment service provider or financial institution.
5. Non-Returnable Products
Due to their nature, certain products may not be eligible for return, including opened, used, consumed, perishable, or frozen products, except where the product is damaged, defective, incorrect, or otherwise qualifies for a refund.
6. Order Cancellation
Cancellation requests may be accepted depending on the status of the order. Once an order has been processed or dispatched, cancellation may not be possible.
7. Replacement
Where appropriate and subject to product availability, Karnati Marketing may offer a replacement instead of a refund for an incorrect, damaged, or defective product.
8. Refund Exceptions
Refunds may not be provided for issues resulting from incorrect information supplied by the customer, improper storage or handling after delivery, or circumstances unrelated to the condition or accuracy of the product supplied.
9. Changes to This Policy
Karnati Marketing may update or modify this Return & Refund Policy from time to time. Any changes will be published on this page.
10. Contact Us
For return, replacement, or refund-related queries, please contact us:
Karnati Marketing
Address: India
Phone: 9246462607
Email: knr1987@gmail.com